Legal
This page will state the cancellation, rescheduling and refund rules that apply to your booking. The specific windows, amounts and conditions have not been set yet and must be configured by the business owner before live bookings open.
No universal nonrefundable-deposit rule is assumed. Whatever policy is configured is displayed in full on your quote and inside your contract before you sign or pay anything.
You can submit a cancellation request from your client portal or by contacting us directly. The request is recorded with its own status and resolution, separate from any refund.
A cancellation being approved does not by itself mean money has been returned. A refund appears as completed only after the payment provider confirms it.
Rescheduling requests are reviewed against crew availability for the new date. If the new date cannot be staffed, the request may be declined and the original cancellation rules apply.
If we must cancel, or if severe weather or an unsafe venue prevents coverage, your contract states the remedy: a replacement crew, a rescheduled date, or a refund of amounts specified in the contract.
